Terms of Service

1. Acceptance of Terms

By accessing or using Your Personal Stories (“YPS,” “we,” “our,” or “us”), including our website, mobile applications, and services (collectively, the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service. We reserve the right to modify these Terms at any time; continued use of the Service after changes constitutes acceptance of the revised Terms.

2. Description of Service

YPS provides a digital platform for recording, preserving, and sharing personal life stories through video recordings, photo albums, family trees, biographies, QR memorial codes, and related features. The Service includes free and paid subscription tiers with varying feature sets and storage limits.

3. Account Terms

To use certain features of the Service, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate and complete information during registration and keep it up to date.

You must be at least 13 years old to create an account. Users between the ages of 13 and 18 must have verifiable consent from a parent or legal guardian, which is administered through our Family Plan. Parents and guardians who add a minor through the Family Plan are responsible for that minor’s use of the Service and may manage the minor’s account, communication permissions, and content.

4. Subscriptions & Billing

• Plan tiers. The Service is offered as a Free tier and paid subscription tiers (including, but not limited to, Premium and Family plans). Each tier’s price, features, and storage allowance are described on our Pricing page at the time of purchase.
• Billing cycle. Paid subscriptions are billed in advance on a recurring monthly or annual basis, depending on the plan you select. Payments are processed by our third-party payment processor, Stripe; we do not store your full card details.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current rate unless you cancel before the renewal date. By subscribing, you authorize us to charge your payment method on each renewal.
• Cancellation. You may cancel auto-renewal at any time from your account billing settings or by contacting us. Cancellation stops future charges; your paid features remain active until the end of the current billing period.
• Refunds.Except where required by applicable law, subscription fees are non-refundable and we do not provide refunds or credits for partial billing periods or unused features. If you purchased a subscription through the Apple App Store or Google Play, refund requests are governed by that store’s policies and must be submitted to the respective store.
• Price changes. We may change subscription prices. We will give you advance notice of any price change, which will take effect on your next renewal after the notice period.
• Legacy Points.Legacy Points are a free thank-you program for members. You earn points for the activities listed on your My Legacy Points page, and you can use them only for the rewards offered there, such as a month of service for yourself or a month given to someone else. Points have no cash value; they cannot be sold, transferred, or exchanged for money, and they are not your property. A month for yourself is applied as a credit on your next bill if you have a paid plan, or as Premium access otherwise. A gifted month must be claimed within 90 days. We may remove points awarded by mistake or earned through fraud, abuse, or duplicate accounts, and may remove an account from the program for that reason. Points may expire after 12 months without account activity, and are forfeited when an account is closed. We may change how points are earned, what rewards cost, or end the program; if we end it, we will give at least 30 days’ notice so you can use your points. Memorial pages never earn points.

5. Content Ownership & License

You retain ownership of all content you upload to the Service, including videos, photos, text, stories, and family data (“User Content”). By uploading User Content, you grant YPS a non-exclusive, worldwide, royalty-free license to host, store, process, and display your content solely for the purpose of operating and providing the Service to you and the recipients you designate. This license ends when you delete your User Content or close your account, except for content that has already been shared with others or that we must retain to comply with law.

The YPS platform itself — including its design, code, features, and branding — is owned by YPS and protected by intellectual property laws. You may not copy, modify, reverse-engineer, or distribute any part of the platform without our prior written consent.

6. Acceptable Use

You agree not to use the Service to:

• upload, post, or transmit any content that is illegal, infringing, defamatory, obscene, or otherwise objectionable;
• harass, threaten, abuse, or harm another person, including other family members or minors;
• impersonate any person or entity, or misrepresent your affiliation with a person or entity;
• upload content you do not have the right to share, or that violates the privacy or intellectual-property rights of others;
• attempt to gain unauthorized access to the Service, other accounts, or our systems, or interfere with the Service’s operation.

We may remove content or suspend accounts that violate this section. There is no tolerance for objectionable content or abusive behavior, and confirmed violations may result in immediate termination.

7. Executor Access

The Service allows you to designate one or more trusted individuals as an “Executor” who may access your account in the event of your death or incapacity, consistent with your stored wishes. An Executor’s access takes effect only after our verification process is completed.

An Executor may view, download, and preserve the User Content and memorial pages you have made available to them, and manage the public memorial of the account holder. An Executor may notchange account ownership for their own benefit, make new purchases in your name beyond maintaining the account, alter your billing details for unrelated purposes, or use your User Content for any purpose other than honoring and preserving your stories. You are responsible for choosing an Executor you trust; YPS is not liable for an Executor’s actions.

8. Limitation of Liability

To the maximum extent permitted by law, YPS and its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, revenue, or profits, arising out of or related to your use of the Service. Our total liability for any claim arising from the Service shall not exceed the amount you paid us in the twelve (12) months preceding the claim. The Service is provided “as is” and “as available” without warranties of any kind, express or implied.

9. Termination

You may terminate your account at any time through your account settings or by contacting us. We may suspend or terminate your account if you violate these Terms or engage in conduct that we determine, in our sole discretion, is harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately. We will retain your User Content for a reasonable period to allow you to export your data, after which it may be permanently deleted.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles. Any disputes arising under these Terms shall be resolved exclusively in the state or federal courts located in Wilmington, Delaware. If any provision is found unenforceable, the remaining provisions continue in full force and effect.

11. Text Messages

• What we send. If you provide and verify a mobile number, Your Personal Stories may text you verification codes, invitations and notifications you request, and, if you turn on The Journal, your daily Journal questions with a link to answer them.
• How often. Journal messages are sent up to once per day on the schedule you choose. Other message frequency varies with your activity.
• Cost. Message and data rates may apply. Consent to receive text messages is not a condition of any purchase.
• Opting out. Reply STOP to any message to stop receiving texts, or turn off Journal texts in your Journal settings. Reply HELP for help, or email support@myyps.com.
• Delivery. Mobile carriers are not liable for delayed or undelivered messages.
• Privacy. See our Privacy Policy. We never share your mobile number or text-message consent with third parties for marketing.

12. Contact

If you have any questions about these Terms, please contact us at legal@yourpersonalstories.com or visit our Contact page. See also our Privacy Policy.